As I have moved away from being a technician to being a business owner, the most frustrating component has been hiring and retaining good employees. The definition of good employees must be established if you are to understand my position. A good employee is not necessarily the best at fixing air conditioners. A good employee is one that possesses the skills to repair machinery, but also knows how to "operate. He knows how to carry himself in a way that is reassuring to customers. He communicates with confidence and tact. He knows what to say and when to say it. He also knows what not to say.
I operate an air conditioning service business in Florida. This seems to be part of the problem for me. This environment of high demand and low supply of competent technicians tends to create an employee mindset that "I don't have to be accountable, I can always find a new job". This surly superman attitude creates what the technicians complain about: high turn-over and low wages. It takes time, dedication and loyalty to reach the top in any field. I have been chewing on the idea of hiring totally inexperienced people, knowing that their character is more important than their field experience.
Can I take on a forty-something family man who I know will be a team player and help mold him into a perfect air conditioiner serviceman, salesman or project manager? I would bet that I can.

